SummaryThe IT Helpdesk delivers frontline technical support, safeguarding system security and performance while ensuring all replacements and procurements of end-user devices conform to the global IT hardware catalogue and local regulatory standards.Primary responsibilities1. Provide daily support, Q&A to local staff and visitors, including desktop, laptop, monitors, network cabling, printers etc. Also provide the basic training of the device operation for users.2. Coordinate end-user device replacements and procurements in strict accordance with the global IT hardware catalogue.3. L1 Support of network, servers, storage devices, CCTV, access control, according to the requirements of contracts and daily operation.4. Engineering software management: ensure all the engineering software are welly deployed and running smoothly for users. Track and manage software license utilization and procurement requirements. 5. Conduct daily inspections of the server room in the company and manage environmental control.6. Responsible for the full lifecycle management of IT fixed assets, including the accurate recording of all receipts and issuances, and for producing periodic statistical analyses to support decision-making.7. Support for the user training related to information security awareness and IT policy. Support to enforce the implementation of IT security policies and procedures.Knowledge & skill requirements1. Bachelor's degree in Computer Science, Information Technology, or a related field is required. Advanced degrees or certifications in IT technology or related disciplines are highly desirable.2. Strong problem-Solving Abilities: Excellent analytical and problem-solving skills to identify and resolve complex IT and security issues3. Positive team p**** with a strong work ethic embraces challenges and adapts effectively across varying work situations.4. Communication Skills: Ability to communicate technical information clearly and effectively to both technical and non-technical audiences.5. Experience: Minimum of 3 years of experience in IT helpdesk, familiar with IT helpdesk & support process, change management process.