Job Deion
A Technical Account Manager (TAM) is responsible for interacting with our existing and new clients. The TAM will be proving support and managing the relationship between PrimeXM and the clients, focusing on advising clients regarding our offer, applying technical solutions, and seeking opportunities to develop business. The TAM will develop a strong technical understanding of PrimeXMs system and services as well as the clients setups, identifying trends and cross-selling solutions to clients. Additionally, the TAM must ensure clients are fully leveraging our system’s capability to satisfy their business requirements.
The TAM, should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. The ideal candidate should also, be results-driven and aspire to achieve specific goals.
Ultimately, the TAM will be providing technical, product and business knowledge to support sales process and strengthen customer relationships.

Main Responsibilities
?Building and maintaining a solid relationship with existing and new clients through multiple communication channels.
?Providing account management, technical guidance and training to clients during the on-boarding process.
?Handling client enquiries related to changes to their setup, including and additional fees involved.
?Maintaining a solid understanding of PrimeXMs offering, forthcoming releases, and the clients setup.
?Identifying new business opportunities with the existing clients.
?Sending clients communication, updates, new available features, etc.
?Managing client expectations when required.
?Manage communication between our clients who want to have mutual connections (maker-taker agreements and inter, etc.).

Secondary Responsibilities
?Handling contract signing and setup details for new clients.
?Liaising with other departments on behalf clients, and as part of internal projects.
?Distributing information and requirements from other departments to clients.
?Obtaining feedback and updates from the client, escalating as necessary.
?Representing the company at events and expos.
Key Requirements ：
?Bachelor of engineering / Bachelor of Science in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field. Master of Science / Engineering
? Master of Science / Engineering in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field will be considered as an advantage.
?Fluent written and spoken English, any foreign languages are useful but not necessary.
?Must have experience or knowledge of technical .
?Previous experience preferred but not necessary.
?Ability to grasp technical concepts quickly.
?Strong organisational skills, ability to prioritise different tasks quickly.
?Must have a keen interest in Financial Markets, any experience is an advantage.
?Must have integrity and strong communication skills.
?Customer focused, results driven and self-motivated.
?Efficiency and ability to take responsibility and get things done.
?A team p, and able to work with minimum supervision.
?Able to work under pressure and meet tight deadlines.
Employment Conditions
Full-time, candidates must have the right to live and work at Shanghai.

PrimeXM是全球領(lǐng)先的金融交易技術(shù)供應(yīng)商。
自2010 年在瑞士蘇黎世成立以來(lái)，PrimeXM成功地拓展了全球市場(chǎng)，并快速成長(zhǎng)為行業(yè)的領(lǐng)軍人。目前全球范圍內(nèi)已有數(shù)百家金融企業(yè)，包括眾多知名的銀行、流動(dòng)性提供者以及經(jīng)濟(jì)商在使用我們的技術(shù)。我們的企業(yè)以專業(yè)透明著稱，PrimeXM的品牌也日益成為可靠、信賴的代名詞。隨著客戶的口口相傳，我們的用戶迅速增長(zhǎng)，PrimeXM 社區(qū)正在不斷壯大。該社區(qū)為客戶更好地交換流動(dòng)性及拓展關(guān)系網(wǎng)提供了無(wú)可比擬的國(guó)際性平臺(tái)，來(lái)自世界各地迅速增加的新用戶更不斷充實(shí)著我們的PrimeXM社區(qū)資源。我們的社區(qū)使客戶、客戶之間以及PrimeXM
形成了良性的互助關(guān)系，讓每個(gè)成員都在健康、透明的環(huán)境下迅速發(fā)展，互利共贏。

作為一個(gè)專業(yè)的金融交易技術(shù)供應(yīng)商，PrimeXM一貫堅(jiān)持透明與中立的立場(chǎng)，只專注技術(shù)研發(fā)，不涉足與客戶競(jìng)爭(zhēng)的領(lǐng)域。我們積極地觀測(cè)市場(chǎng)動(dòng)向、專心聆聽(tīng)客戶的建議，不斷革新自己的技術(shù)，研發(fā)新功能；我們熱忱、活力、經(jīng)驗(yàn)豐富的團(tuán)隊(duì)則來(lái)自全球18個(gè)國(guó)家和地區(qū)，大家各司其責(zé)，全心全力為我們的客戶提供最優(yōu)質(zhì)的產(chǎn)品及服務(wù)。