Position Summary The Service Engineer is responsible for maintenance and troubleshooting on tools of Semiconductor Mask Solutions (SMS) and support Mask shop customers in China/ Greater China. The Service Engineer will aim to serve the customer and improve customer satisf****, build up his/her own technical knowledge through official training, as well as self-learning. He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss SMS organization.? Main Tasks 1.??????Perform technical field service activities a)??????Installation and commissioning of equipment b)??????Troubleshooting, repair, and maintenance c)??????Escalation to HQ for support d)??????User training / customer training e)??????Providing sales support when neededf)???????All necessary reporting as per company policy 2.??????Ensure customer satisf**** and efficient service support 3.??????Provide customer service / support?with issue resolution ensure open service issues are closed out in a timely manner 4.??????Provision of demo products maintenance to ensure excellent product performance in all demonstrations 5.??????Participation in service training (both internal and external trainings) 6.??????Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range 7.??????Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc. 8.??????Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract 9.??????Provision of technical sales assistance in product configuration ****ion inclusive of software and hardware recommendations 10.????To take initiative in updating one’s own product & technical knowledge by attending training programs organized by the Company

關(guān)于蔡司集團(tuán)蔡司是全球光學(xué)和光電領(lǐng)域的技術(shù)先鋒。在2023/24財(cái)年，蔡司集團(tuán)的全年?duì)I收達(dá)近110億歐元，覆蓋工業(yè)質(zhì)量與研究、醫(yī)療技術(shù)、光學(xué)消費(fèi)品、半導(dǎo)體制造技術(shù)四大業(yè)務(wù)部門(mén)（數(shù)據(jù)截至2024年9月30日）。目前，集團(tuán)收入的15%用于科學(xué)和研發(fā)。蔡司致力于為客戶(hù)開(kāi)發(fā)、生產(chǎn)和銷(xiāo)售前沿創(chuàng)新的工業(yè)測(cè)量及質(zhì)保解決方案，針對(duì)生物及材料科學(xué)領(lǐng)域的顯微鏡解決方案，以及應(yīng)用于眼科及顯微外科診療的醫(yī)療技術(shù)解決方案。蔡司也是全球光刻技術(shù)的行業(yè)標(biāo)桿，其技術(shù)被芯片行業(yè)應(yīng)用于半導(dǎo)體元件的制造。除此之外，蔡司品牌的眼鏡鏡片、相機(jī)鏡頭及望遠(yuǎn)鏡等創(chuàng)新產(chǎn)品也適銷(xiāo)全球。憑借著符合數(shù)字化、醫(yī)療保健及智能制造等未來(lái)發(fā)展趨勢(shì)的產(chǎn)品組合，以及強(qiáng)大的品牌效應(yīng)，蔡司正在塑造光學(xué)及其他相關(guān)領(lǐng)域的未來(lái)。蔡司在研發(fā)方面進(jìn)行的可持續(xù)且大量的投入，為技術(shù)的不斷發(fā)展、市場(chǎng)的持續(xù)擴(kuò)張和公司的未來(lái)成功都奠定了堅(jiān)實(shí)的基礎(chǔ)。如今，蔡司集團(tuán)在全球約50個(gè)國(guó)家擁有約46,500名員工。集團(tuán)總部位于德國(guó)奧伯科亨?？柌趟竟煞莨居煽柌趟净饡?huì)全資所有，后者在德國(guó)致力于積極促進(jìn)科學(xué)發(fā)展。歡迎訪(fǎng)問(wèn)蔡司集團(tuán)官方網(wǎng)站，了解更多信息。蔡司大中華區(qū)蔡司于1957年進(jìn)入中國(guó)，目前在大中華區(qū)覆蓋半導(dǎo)體制造技術(shù)、工業(yè)質(zhì)量解決方案、研究顯微鏡解決方案、醫(yī)療技術(shù)、視力保健和消費(fèi)者光學(xué)所有業(yè)務(wù)領(lǐng)域。2021年起，中國(guó)已成為蔡司在全球最大的單一市場(chǎng)，也是最具創(chuàng)新活力、增長(zhǎng)最快的市場(chǎng)之一。在2023/24財(cái)年，蔡司大中華區(qū)營(yíng)收達(dá)151億元人民幣，實(shí)現(xiàn)同比增長(zhǎng)12%。蔡司在大中華區(qū)共有7,000余位員工，分布于各地的22個(gè)生產(chǎn)基地、銷(xiāo)售與服務(wù)中心及研發(fā)中心，為本地客戶(hù)提供強(qiáng)有力的支持，也為全球各相關(guān)業(yè)務(wù)提供生產(chǎn)保障。蔡司大中華區(qū)總部位于上海自由貿(mào)易試驗(yàn)區(qū)，設(shè)有銷(xiāo)售服務(wù)總部、應(yīng)用服務(wù)與培訓(xùn)中心、蔡司工業(yè)測(cè)量部生產(chǎn)工廠(chǎng)及蔡司集團(tuán)在德國(guó)以外的首個(gè)企業(yè)級(jí)創(chuàng)新研發(fā)中心。蔡司上?？偛考皠?chuàng)新研發(fā)中心，協(xié)同蘇州研發(fā)制造基地、廣州知識(shí)城制造基地，逐步形成以高端光學(xué)鏡片、醫(yī)療耗材為主的產(chǎn)業(yè)鏈閉環(huán)，全面支持中國(guó)本土研發(fā)與生產(chǎn)，攜手本地合作伙伴共享高端產(chǎn)業(yè)可持續(xù)、高質(zhì)量的發(fā)展機(jī)遇。更多信息，請(qǐng)參見(jiàn)蔡司中國(guó)官網(wǎng)。