Reporting to:Continuous Improvement ManagerMission Statement:- Implement and operationalize Sales support in salesforce, provide the sales training in the dedicated area of responsibility in the marketing and sales organization.- Applying operational excellence methodologies and providing solutions and services in the process improvement in the responsible domain- Manage Customer Master Data and distributor contract distribution and collection by following the standards and quality requirements of the domainMain Accountabilities:Sales process and Salesforce Tools SupportSupports at the dedicated area a proper implementation and communication of the sales processes including Lead to opportunities to quotations conversion process. The comprehensive understanding of Due diligence process and customer on boarding process leveraging SFC as a solution is a plus.Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in using the Salesforce system based on a defined KPIResponsible for the sales tool deployment (e.g. Sales force, Quotation tool). Representative of LSO for sales tools related topics (e.g. upgrades, new tools) in the area.Resolve the issues and problems from the Salesforce users in a 3-tier governance model to ensure the smooth business operation in EL China at defined KPILead improvements to the tools based on own ****uations to achieve simplification and to increase users’ acceptance.Customer master and contract collectionLead to manage the customer master data creation, change, block timely and correctly to the defined KPI.Ensures that distributor and customer contracts/agreement and proposals are timely distributed, collected and filed into organizational databases and securely maintained in a timely manner to the point of defined KPI.Executes the other customer master, customer on boarding and contract related support including the cBOL account application, BAD and Temporary credit limit applicationAccountable of the KPI result and commit to improveImplement the process improvement in responsible process in the daily workContinue improvement Implement improvement within the scope of responsibility to the work efficiency and customer experience optimization. Work in cross functional teams that contributes to the overall Customer Success and escalate as necessary to remove roadblocks.? Develop a common and consistent approach for continuous improvement via L6S.Actively collect external and internal customers feedback and ensures they are analyzed and used as a base for defining and following up on improvement ****s.Knowledge, Skills, Experience:Bachelor's degree or above, major in engineering, IT, data analysis, or management related majorMinimum 5 years of related electrification industry professional working experience in in multinational companiesMultiple years of commercial operational support experience including customer master, distributor contract renews and collection, or customer experience related workDemonstrated salesforce knowledge and experience in both operational support and improvementExcellent collaboration to work to deliver common target with virtual team, strong problem solving skills and take responsibility to delivery result as committed.Strong process improvement mindset and project management skill, 6 Sigma green-belt certification is a plusProficient with Microsoft power BI, SAP and salesforceFluent communication and presentation skill by English and Chinese

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.comABB是電氣與自動化領(lǐng)域的全球技術(shù)領(lǐng)導(dǎo)企業(yè)，致力于賦能更可持續(xù)與高效發(fā)展的未來。通過融合工程經(jīng)驗與數(shù)字化技術(shù)，ABB幫助各行業(yè)高效運營，提升能源效率與生產(chǎn)效率，促進可持續(xù)發(fā)展，成就卓越，工誠臻遠。ABB擁有140余年歷史，全球員工約11萬名。ABB在瑞士證券交易所（SIX Swiss Exchange: ABBN）和納斯達克斯德哥爾摩證券交易所（Nasdaq Stockholm: ABB）上市。www.abb.com