崗位職責(zé)：
1. Daily management of the technical service team in specific region, ensure customer requests be responded timely.
在指定區(qū)域里進(jìn)行技術(shù)服務(wù)團(tuán)隊(duì)的日常管理，確保客戶需求得到及時(shí)響應(yīng)。
2. Working with her/his team, as an excellent candidate to provide and professional technical service to customers , ensure technical queries are properly and timely handled.
當(dāng)團(tuán)隊(duì)成員無法及時(shí)有效的提供客戶服務(wù)支持時(shí)，作為團(tuán)隊(duì)里的優(yōu)秀候選人，提供客戶迅速和專業(yè)的技術(shù)支持服務(wù)，確保技術(shù)需求及時(shí)響應(yīng)和解決。
3. Implement company and department strategies and initiatives, ensure project completion timeliness with high quality.
執(zhí)行公司和部門的策略和計(jì)劃，確保項(xiàng)目及時(shí)和高質(zhì)量完成。
4. Provide coaching and development to the team, build team spirit, establish KPI for team, ensure the team competence improved.
輔導(dǎo)和發(fā)展團(tuán)隊(duì)成員，構(gòu)建良好的團(tuán)隊(duì)精神，建立團(tuán)隊(duì)成員考核目標(biāo)，確保團(tuán)隊(duì)技術(shù)服務(wù)能力的提升。
5. Visit VIP customer regularly, and explore the customer needs and potential product problem, ensure to solve customers product application problems in time and reduce complaint risk.
重要客戶定期隨訪，及時(shí)發(fā)現(xiàn)客戶需求和潛在產(chǎn)品問題，確保解決客戶產(chǎn)品應(yīng)用問題和降低投訴風(fēng)險(xiǎn)。

任職要求：
1. Bachelor degree or above in Clinical Laboratory or life science discipline or equivalent
臨床檢驗(yàn)或生物相關(guān)專業(yè)，本科及以上學(xué)歷
2. Minimum 3 years working experience in technical support for medical or biotechnological area at foreign company, at least 1 year managerial experience.
3年以上外企醫(yī)藥或生物技術(shù)行業(yè)相關(guān)技術(shù)支持工作經(jīng)驗(yàn)，1年以上管理工作經(jīng)驗(yàn)
3. Good knowledge of immunology knowledge
熟悉免疫學(xué)相關(guān)知識(shí)
4. Proficiency in ELISA principle and operation
精通ELISA原理與操作
5. Troubleshooting skill and experience
具備投訴處理的技巧和經(jīng)驗(yàn)
6. customer service consciousness
客戶服務(wù)意識(shí)
7. Training skill and experience
培訓(xùn)技巧與經(jīng)驗(yàn)
8. Standard and fluent mandarin, good communication ability, CET6, familiar with MS office software
普通話標(biāo)準(zhǔn)流利，具備良好的溝通能力，英語6級(jí)，熟悉辦公軟件

EUROIMMUN was founded in September 1987 and today has its headquarters in Lübeck, Germany. In the foreground are test systems for the determination of various antibodies in patient serum in the diagnosis of autoimmune diseases, infectious diseases and allergies. The company’s reference laboratory is unequalled in the whole field of autoimmune diagnostics.
EUROIMMUN embarked China in 1999. The Beijing office has now become the headquarters of EUROIMMUN Asia Pacific. The company wins high recognition from here and has become the leader of Asian market.
歐蒙醫(yī)學(xué)實(shí)驗(yàn)診斷股份公司由德國呂貝克大學(xué)Winfried St?cker博士創(chuàng)建于1987年，是世界領(lǐng)先的醫(yī)學(xué)診斷試劑及自動(dòng)化儀器研發(fā)與生產(chǎn)的跨國企業(yè)。逾兩千名員工服務(wù)于全球近200個(gè)國家及地區(qū)，其產(chǎn)品和服務(wù)惠及世界五大洲數(shù)萬間實(shí)驗(yàn)室。歐蒙集團(tuán)在自身免疫性疾病、感染性疾病、變態(tài)反應(yīng)性疾病診斷領(lǐng)域擁有領(lǐng)先的診斷方案，在分子診斷及抗原檢測等領(lǐng)域擁有先進(jìn)的技術(shù)。同時(shí)，歐蒙參考實(shí)驗(yàn)室為全球用戶提供疑難樣本的診斷和驗(yàn)證服務(wù)，由德國DAP認(rèn)證的歐蒙全球質(zhì)量評(píng)價(jià)項(xiàng)目為廣大客戶提供全球?qū)嶒?yàn)室質(zhì)量交流平臺(tái)，助力客戶加強(qiáng)實(shí)驗(yàn)室質(zhì)量管理。
歐蒙醫(yī)學(xué)診斷(中國)有限公司于1999年成立于北京，是歐蒙亞太集團(tuán)總部。公司在中國、新加坡建立有先進(jìn)的產(chǎn)品研發(fā)和生產(chǎn)基地，專業(yè)技術(shù)團(tuán)隊(duì)遍及中國各省市、香港、臺(tái)灣、韓國、新加坡、泰國等國家及地區(qū)。憑借高品質(zhì)、全方位的醫(yī)學(xué)診斷方案，歐蒙的技術(shù)、產(chǎn)品與服務(wù)贏得了亞太地區(qū)客戶的高度認(rèn)可與信賴，成為醫(yī)學(xué)診斷市場的領(lǐng)導(dǎo)者。