The Site Quality Engineer is primarily responsible for the overall quality satisf of the customer base, for ensuring establishment of processes that consistently deliver best-in-class quality and for instilling quality awareness in the cross functional team(s). The role includes the assessment of quality, reliability and satisf levels driving cross functional and cross organizational teams to improve quality failure analysis design of experiments inter with engineering, manufacturing, NPT teams, contract manufacturing partner(s), customers and the business units utilizing structured problem solving tools and techniques and the completion of tasks and ives that support quality improvement.

Key Responsibilities:

?Monitor quality performance of products, customer complaint handling and analyzing customer feedback
負(fù)責(zé)監(jiān)控產(chǎn)品質(zhì)量，處理客戶投訴，分析客戶反饋
?Directly and timely communicate with customer for quality and technical issues
直接面向客戶，負(fù)責(zé)與客戶溝通質(zhì)量和技術(shù)問題
?Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces
通過協(xié)調(diào)商務(wù)團(tuán)隊(duì)及制造資源，負(fù)責(zé)改進(jìn)客戶反饋處理的效率
?Organize RGA process cross-functionally, control RMA process(tracking, log in, analyzing return goods)
負(fù)責(zé)組織跨部門的不良品退回，管理RMA流程（追蹤、登記、分析客退品）
? Conduct process audit and product audit to identify improvement opportunity analyze root cause for quality problem and work through corrective and preventive
負(fù)責(zé)組織過程審核和產(chǎn)品審核，識別改進(jìn)機(jī)會；分析質(zhì)量問題的根本原因及采取糾正預(yù)防措施
?Review engineering change from product compliance aspect
負(fù)責(zé)評估工程變更，符合公司流程及法規(guī)要求
?Ability to achieve goals independently within a challenging time
能獨(dú)立開展工作，在既定時間范圍內(nèi)完成工作任務(wù)
職位要求：
Minimum Requirements/Qualifications:

?5 years above experiences in quality function department in manufacturing industry
具備5年以上制造業(yè)質(zhì)量部門工作經(jīng)驗(yàn)
?Solid experience of leading customer complaint handling (≥ 3 years)
具備3年以上扎實(shí)的領(lǐng)導(dǎo)處理客戶投訴的經(jīng)驗(yàn)
?Professional technical or engineering experience
專業(yè)的技術(shù)或制造工程經(jīng)驗(yàn)
?Strong inter-personal skills
良好的人際溝通能力
?Excellent oral and written communication skill in English, be able to work in a multicultural environment
要求熟練的書面及英語口語技能，能在跨文化的環(huán)境工作
?Implementation experience in ISO9001 or ISO13485
具備一定的ISO9001 或ISO13485質(zhì)量管理體系工作實(shí)戰(zhàn)經(jīng)驗(yàn)


Preferred Qualifications:

?Major in electronic/mechanical engineering
具備電子工程或機(jī)械工程專業(yè)背景者優(yōu)先
?Knowledge and experience on Lean manufacturing
具備精益生產(chǎn)知識和經(jīng)驗(yàn)者優(yōu)先
?Practical experience in SAP or Salesforce or Agile
具有SAP系統(tǒng)、SF系統(tǒng)或Agile系統(tǒng)使用經(jīng)驗(yàn)者優(yōu)先
?Be good at summarizing and share experiences
擅長總結(jié)主題討論，能與團(tuán)隊(duì)充分分享經(jīng)驗(yàn)者優(yōu)先
?Strong knowledge on data analysis
具有扎實(shí)的數(shù)據(jù)分析技能候選者優(yōu)先
?Solid experience on CAPA (Corrective and Preventive )
具有扎實(shí)的糾正預(yù)防措施實(shí)踐經(jīng)驗(yàn)者優(yōu)先
?Laboratorial instrument industry or instrumentation know-how will be preference
具備實(shí)驗(yàn)室儀器或儀器儀表產(chǎn)品經(jīng)驗(yàn)者優(yōu)先

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.