Service description
1.Work directly with users and support resources to identify and resolve system problems. The analyst will:
1)Create and maintain the IT Support case for applications used in critical business processes.
2)Track patch and configuration solutions from analysis to production release. The analyst insures the solution meets all requirements, is fully tested, and complies with all IT policies and procedures. The analyst also communicates the status of the system impact and solution to key stakeholders.
3)Develops, tests, and deploys code fixes to meet or exceed all requirements.
4)Creates business process monitors for critical business processes to proactively minimize service interruptions.
5)Tracks and reports all current and potential risks to maintaining business services.
2.Identifies and champions business and technical opportunities for improved services.
3.Ensures all support activities throughout the IT Customer Support organization are maintained to the highest standards. Tracks and reports on all activates related to the business services provided.
4.Adheres to and champions the IT Governance programs (e.g. change management, issue management, communication, and release management).
5.Develops business relationships by engaging end users and management; giving high priority to business user satisfaction

Role Requirements
?Bachelor’s Degree in Information Systems or related field.
?5 years IT Application experience programming(C#), debugging, and supporting web applications, and web services.
?3 years hands on ability to read, write, debug programs SQL for Databases.
?Working Knowledge of Data Integration tools, Application Performance Management, Document Management .
?Fluent communication skills with English and Japanese.

中軟國際成立于2000年，為香港主板上市公司，股票代碼354。中軟國際是中國大型綜合性軟件與信息服務企業(yè)，提供從IT咨詢服務、IT技術服務、IT外包服務到IT培訓的“端到端”軟件及信息服務，涉及政府、制造、金融、電信與高科技等主要信息技術行業(yè)。公司服務遍布全球包括大陸地區(qū)北京、上海、南京、深圳、大連、西安，美國普林斯頓和西雅圖，英國倫敦，日本東京在內(nèi)的25個城市，員工逾一萬五千人，2011年公司服務性收入達19.6億人民幣，自2003年創(chuàng)業(yè)板上市以來，公司服務性收入的復合增長率達到了55%。

“創(chuàng)造、分享，共成長”是公司的核心價值觀?！皠?chuàng)造”是核心，是源泉，“創(chuàng)造”社會價值是我們“創(chuàng)造”的終極目標；“分享”是體驗、是歷程，“舞臺無邊界”，“分享”成功喜悅、“分享”人生歷程,“分享”客戶經(jīng)驗；“共成長”是成果、是正果，與“同事”與“團隊”共成長，與“企業(yè)”與“伙伴”共成長。我們希望我們在客戶心中永遠是專家、很專業(yè)、懂人情、好伙伴。

中軟國際科技服務有限公司（以下簡稱“合資公司”）是中軟國際有限公司（以下簡稱“中軟國際”）與全球領先的信息與通信解決方案供應商華為技術有限公司（以下簡稱“華為公司”）合資成立的，總部位于西安；中軟國際和華為公司的持股比例分別為60%和40%。
合資公司將利用中軟國際在外包領域的運作經(jīng)驗、客戶關系和業(yè)務積累，以及完整的外包團隊和人力資源供應體系以及華為成熟的管理平臺和質(zhì)量體系、軟件外包業(yè)務需求，開拓全球業(yè)務流程和IT外包服務市場，成為立足中國、服務全球的業(yè)務流程和IT外包服務旗艦公司。



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