職位描述：
Summary:
Act as first tier in alert response and incident/problem resolution, as well as in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability. Also track the resolution of any system or application problems. Maintain production problem/issues log on a daily basis a detailed log of any production related issues and incidents including their causes & resolutions. Customers faced and focus on the problem solving from end users.

Job Responsibilities:
1. Cooperate with IT manager to communicate with ABS system vendor to prioritize and track all open issues
2. Maintain IT public facilities including PC, printer, network, email system, etc.
3. IT Assets Management (Hardware, Software, License, etc.)
4. To receive and record all incident report, ad-hoc requests, and Change Requests from end users
5. Technical aptitude and ability to troubleshoot issues related to IT infrastructure
6. Strong communication, coordination/facilitation skills, able to work with internal and external IT community and user community efficiently
7. Maintain production problem/issues log on a daily basis a detailed log of any production related issues and incidents including their causes & resolutions.
8. Provide hands-on system training and materials to end users
9. Update Technical Documentation and Monthly IT Report
10. Other tasks assigned by IT Manager

Job Requirements:
1. Bachelor degree major in Computer Science or related
2. 3+ years IT experience in MNC
3. Good communication skills both Chinese and English, can use English to communicate with global team
4. Experience with Manufacturing environments and traceability systems expected.
5. Good problem solving skills
6. Familiar with Windows Operation Systems
7. Basic knowledge about the server maintenance
8. Basic knowledge in network infrastructure
9. The VMWare & Citrix platform experience is preferred

信達(dá)思是一家獨(dú)特的公司，八十年來(lái)我們建立了一個(gè)成功的商業(yè)模式和一種基于道德、信任和合作的企業(yè)文化。它的成功歸功于員工建立的“工作伙伴”的非常特殊的文化。Cintas is a unique company whose success is a result of our very special culture with our employee "partners." For more than 80 years, we have built a successful business model and a corporate culture based on a spirit of ethics, trust and cooperation.

信達(dá)思——受人尊敬的公司Cintas, a Respected Business

信達(dá)思是全球職業(yè)制服和工作服領(lǐng)域的領(lǐng)導(dǎo)者。公司為各類企業(yè)提供高度專業(yè)化的服務(wù)。信達(dá)思設(shè)計(jì)、制造并執(zhí)行企業(yè)形象制服項(xiàng)目。公司為1,000,000多家企業(yè)提供門墊、公共設(shè)施服務(wù)、宣傳產(chǎn)品、急救和安全產(chǎn)品、防火服務(wù)和文件管理服務(wù)。公共設(shè)施服務(wù)、宣傳產(chǎn)品、急救和安全產(chǎn)品、防火服務(wù)和文件管理服務(wù)。信達(dá)思在美國(guó)和加拿大擁有430家工廠及辦公機(jī)包括6家制造工廠和9個(gè)分銷中心，擁有員工數(shù)約3萬(wàn)人。Cintas is the leader in the corporate identity uniform industry. The company provides highly specialized services to businesses of all types of companies. Cintas designs, manufactures and implements corporate identity uniform programs, and provides entrance mats, facility services, promotional products, first aid and safety products, fire protection services and document management services to approximately 1,000,000 businesses. Cintas operates 430 facilities in the U.S. and Canada, including six manufacturing plants and 9 distribution centers that employ approximately 30,000 people.

信達(dá)思取得了商業(yè)上的成功， 財(cái)富雜志已連續(xù)第十一年把信達(dá)思列入“美國(guó)最受尊敬的公司”。Cintas is a business success, Fortune Magazine listed Cintas among “America’s Most Admired Companies” for 11th consecutive years.

信達(dá)思中國(guó)Cintas China

為更好地服務(wù)客戶，我們于2009年進(jìn)駐中國(guó)市場(chǎng)，先后投資4600萬(wàn)美元在蘇州工業(yè)園區(qū)和天津泰達(dá)開(kāi)發(fā)區(qū)設(shè)立了兩個(gè)工廠，為客戶提供專業(yè)的工作服外包服務(wù)。In order to provide better services to our customers, Cintas has set up its China operations in Suzhou Industrial Park and Tianjin TEDA with total investment of 46 million U.S. dollars.

為什么選擇信達(dá)思？Why Cintas?

我們是成長(zhǎng)最快的公司之一，并且很樂(lè)意和你分享我們的成功。如果你想發(fā)展你的職業(yè)，而不單是換另外一份工作，那么請(qǐng)考慮加入我們：We are one of the fastest-growing companies in the nation and we’re ready to share our success with you. If you’re looking for a career, and not just another job, Consider to join us:
●我們?cè)诒拘袠I(yè)規(guī)模最大;We are the largest company in our industry.
●我們是市場(chǎng)主導(dǎo)者并且有著良好的聲譽(yù);We are a market leader with an excellent reputation.
●我們有優(yōu)秀的管理團(tuán)隊(duì)，大多數(shù)已在信達(dá)思工作多年;We have an outstanding management team, most of whom have been with Cintas for many years.
●我們有豐富的經(jīng)驗(yàn)和知識(shí)并且盡心盡力;We are experienced, knowledgeable and committed.
●我們提倡主人翁精神，我們被信達(dá)思的長(zhǎng)期價(jià)值所激勵(lì);We are ownership-driven. We are motivated by the long-term value of Cintas.
●我們認(rèn)為信達(dá)思團(tuán)隊(duì)的每個(gè)成員都是伙伴;We consider every person on the Cintas team a partner.
●我們做任何事情都秉承誠(chéng)實(shí)正直的原則.We act with honesty and integrity in everything we do.